Adorn Invitations1300 442 681
Unforgettable wedding invitations & stationary to represent your special day...Invitations Sydney NSW
Frequently Asked Questions
Can I order invitation samples?
Absolutely! To order samples all you need to do is select an invitation design that you like and click Add Sample to Cart on the product landing page. We do recommend that you order samples of our invitation designs to fully appreciate the exceptional quality of our paper and printing techniques, and to guarantee that you are satisfied with our product before placing an order.
How long does the printing process take from when I place an order?
Once you submit your order online, a digital proof will be sent to you within one-two business day of us receiving your payment. The length of the digital proofing process may vary, due to this being based on the number of edits you may request before approving the artwork. Once you have made your final approval of your digital proof, the process of printing and hand assembly will take between 5-8 business days. However shipping is not included within this time frame. Shipping will take another 1-4 business days depending on the shipping method that you select and your location.
What may I customise on the invitations?
Depending on the invitation that you choose, you are able to customise multiple elements to the design. On the product listing you will be informed on what you are able to change. The customisation capabilities may vary from product to product, as different print processes are applied to different product ranges. Listed below are the different elements that can be changed on all of our invitations: Customised layout and printed wording Font styles of your wording Font colour of your text Adding single colour images or symbols Language of the invitation wording In addition to the above list, the following are elements that can be customised for only some of our invitations: Background colour theme Printing the images in full colour Back Layer colour Elements that we are unable to change are the colour of the ribbons, laser-cut patterns, foil stamped wording, design elements and devices such as embossing, crystal embellishments and pearl fitting positions.
Do you sell RSVP cards, save the date, wishing well and other matching accessories?
Definitely! We sell a wide range of accessory cards including: RSVP cards Wishing Well cards Thank You cards Accommodation cards Save the Date cards Menu cards Table/ Place cards Gift Registry cards Gift Tags However, if you require any additional accessories or matching wedding invitation essential cards that are not listed above, please contact us and we will accommodate your request. Our designer will be able to tailor any additional wedding accessory card to suit your requirements.
Are envelopes included in the pricing?
Yes, envelopes are all included in the pricing of our invitations. You will receive the same number of envelopes as per the order quantity of your invitations. During the personalisation process, you may also order extra envelopes should you require any extras or as a preventative measure just in-case you misspell any names or make any mistakes when addressing them. A small cost will apply depending on the number of extra envelopes you choose to order.
How do I approve my invitation artwork?
Your invitation artwork (digital proof) will be uploaded to your account on our website, an email will also be sent directly to the email address that you have provided us with, to inform you that your artwork is available for viewing. Please ensure you always check your junk email folder to ensure that you definitely receive the email and view it in a timely matter, missing this email may delay the proofing process and subsequently the turnaround times for your order.
Can I change the details of my order after I have placed an order?
If you wish to add any additional invitations before approval of your digital proofs please contact our customer service team and we will be able to send you another invoice for the additional costs. If you would like to make any further changes to your wording please add them through your 'MyAccount' area in the comments section and we will do our best to accommodate them during the proofing stage. Please by aware that we cannot change your proof once you have provided us with your final approval.
Under what circumstances am I able to get a refund or reprint?
Adorn Invitations will provide a refund or reprint for the product at our own cost if a production error has occurred, such as faulty print work, blurred wording, insufficient ink application or mistakes in the hand assembly of your invitations. If the layout is different compared to the approved digital proof, or we have delivered you a product that is different to the one that you ordered we will also provide a reprint or a refund. *Be aware that colours may vary depending on the media (on- screen, printed colours), and Adorn Invitations will not take responsibility for colour matching. Given the nature of the printing processes, it is not possible for us to match a colour exactly and as a result colour variation can occur. An acceptable variation in colour shade, tone and opacity is up to 20%.